Seminars

It’s easy to give your team the skills they need to compete.  Select one or more of the Creative Solutions seminars or have a class created specifically for your needs.   

All classes are interactive, allowing participants to discover new ideas and create applicable strategies. Training materials are provided with each seminar as a reference guide.    

 Build and Maintain a Clientele - It takes five times more money to attract new customers than it does to retain them.  Learn about relationship marketing and how to turn your customers into your best marketing strategy.

Business Trends Workshop – What is the future of your business?  You don’t need a crystal ball if you study business trends.  In this workshop we’ll evaluate current and future trends, what the trends mean to your business, and explore your company’s future opportunities.

Client Connections – Increasing client retention is the most powerful way to increase your business. Learn how strong one-on-one customers relationships, how to gain rapport and trust, and how to communicate to increase loyalty and retention.

Conflict Solutions  – Conflict is not a problem in itself – it’s what we do with it that counts. Turn your organization’s frustrations into fulfillment and discover how this important leadership skill can improve communication, morale, performance, and trust.  Learn the common causes of conflict, how to approach confrontations, and how to utilize conflict to build a powerful team.

Consultative Selling - People love to buy and hate to be sold. Don’t be “pushy”; give your clients solutions to their problems.  Learn to ask the right questions to uncover needs, how to recognize the answers, and how to see the opportunities for success. 

Communicating with Clients - One of the most difficult things about working with clients is that everyone is different.  Learn how to connect with clients and develop skills to create profitable professional relationships.

Create a Mission, Vision, and Core Values Statement (Team or personal) – How do you know you have arrived if you don’t know what your success looks like? 

 Creative Time Management – Most time management classes try to give cookie cutter solutions that may not work for everyone.  Learn how to make the most of the time tamers and combat the time wasters.

Cultural Synergy - The culture, or personality of your business, can make the difference between surviving and thriving.  Learn how to work together to appreciate individual differences, handle difficult situations, and create a fun cooperative work environment.

Effective Communications - The most essential ingredient for a successful team is effective communications skills.  Learn how to improve your relationships with tools to be a more active listener and manage difficult conversations.

Front Desk Success: Building Your Business from the Front Desk:  Your front desk team is instrumental to your success and has the power to increase the productivity of your business.  Learn practical ways to turn your front desk into a growth driver to increase sales, impact customer loyalty, and contribute to the success of your business.

Inspirational Leadership – Drive your organization to higher levels of cooperation and success by motivating your team with the insights and skills that separate leaders from bosses.  Learn how to help your team perform at their peak and how you can inspire others.

Internal Locomotion – Motivation is the key to making things happen in your life. Learn how to achieve what you want out of lie, and how to get re-energized about your career.

Is Your Business Referral Worthy?  – Referrals are the most powerful way to build a loyal business following.  To increase your chances of getting more referrals you’ve got to go beyond simply giving good service. Discover practical tips to generate more referrals, inspire viral marketing, and turn referrals into long-term customers.

Life is a Balancing Act – One of the most pressing challenges we face in business today is how to find a balance between work and everything else.  Learn practical tips to organize priorities, reduce stress, and make work/life balance a regular part of your day-to-day life.

 Making Connections – Expand your own network and make new connections through effective networking skills. Discover practical tips and enhance your relationship building skills to meet new friends and improve business relationships.

 Presentation Basics - Whether you’re presenting suggestions to customers, information to coworkers, or facts to any audience, the ability to present your ideas is important to success.  Learn how to get your points across faster, more effectively, and with greater confidence.

 Reception Connection:  Essential Skills for Front Desk Staff Certification Program – As the first and last contact point for your customers, the image the front desk team projects is a direct reflection of your organization.  This six-hour training communicates how to manage the information hub of the business.  Includes communication skills, people skills, personal attitude, and how to make a lasting impression on customers.

Selling Secrets – Great salespeople and made, not born. Solve the enigma of getting a “yes” answer and discover how to read your customer’s mind, conquer objections, and make the sale without being pushy.

Smart Scents:  How Aromatherapy Works for You - Heard all the hype but still don’t really know what it all means?  In this hands-on seminar you will learn why aromatherapy works, how to work with essential oils, how to create personal blends, and how to incorporate aromatherapy into your services and business.  This seminar also includes your own personal blend massage oil, mixed in class, for you to take home.

 Superior Service - Customer service is more important than ever for attracting and keeping a strong customer base.  Learn critical factors for success, the customer’s point of view, and develop strategies to retain more customers.

 Teach Smart Series – This series of seven, two-hour classes is designed for anyone who wants to sharpen their skills for teaching learner-centered training programs to adult learners.  Discover how adults learn and retain information, how to communicate with your audience, and what your audience is telling you.  Refine your presentation skills and learn how to develop more effective programs.   (This program has been approved by the Kansas State Board of Cosmetology for Cosmetology School Instructor Continuing Education Hours.)

 Team Building - Image your team working together toward a common goal.  Learn how to work together with greater appreciation, respect, harmony, and success.

Treasure Hunt — Embark on a fun learning journey to uncover the true secrets of how to be more successful in your career.  In this seminar Interactive teams find clues and solve exercises to uncover the treasures of self-development, business building, and teamwork.  (This is a 4-hour class)

To schedule your complimentary training analysis contact:

Jill D. Miller at jilldm@swbell.net or 316-841-8927